Our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return your item must meet the following requirements;
(i) it is undamaged and unused, with original labels attached;
(ii) it is in its original packaging, which must be undamaged and unopened;
(iii) it is complete and not missing any accessories or parts;
(iv) it is not a product which has been customised to your specifications
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 7 days after delivery.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Handling fees are applicable on certain items and will be calculated up to 50% of the cost of the item purchased.
In the event that the courier adds additional surcharges to the cost of shipping, or there has been an error in the calculation of the shipping costs, should you not wish to pay this surcharge or additional amount then you will receive a full refund.
Late or missing refunds
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at [email protected]